Consultative Services
CSERC3 is a Tennessee-based veteran-owned small business. With extensive security, crisis, and emergency management expertise, our consultative services are ideal to assist you in identifying, analyzing, and managing the myriad risks which jeopardize operations and potentially place your business, its employees and stakeholders in harm’s way. Our consultants will meet with you and your team on-site to identify and discuss strengths, vulnerabilities, and available mitigation options.
Emergency and Risk Communication Infrastructure Assessment
Whether your organization has a mature emergency and risk communications program or the program is in its infancy, an infrastructure assessment is ideal for your organization before committing capital for additional systems and services.
Through a collaborative effort, our consultants work with your team to understand your:
The Assessment report identifies options to leverage existing and new technologies to quickly notify the stakeholders of threats to their safety and property, and recommended response actions.
Concept of Operations Development and Emergency Planning Consultation
In many organizations, introducing change in the form of a unified emergency notification system is an intimidating proposition. Similar to other information technology implementation projects, the proposed change often creates resistance which results in exceeding the initial triple constraints of scope, cost, and time, leading projects to stall and in some cases, fail.
Similar to an infrastructure assessment, we deploy our senior consultant on premise to work with your team and other stakeholders to understand organization requirements, operational capabilities/limitations, current security systems, and goals.
We try to formulate a concept of operations that provides the foundation for education and awareness while helping address sources of resistance. This framework supports policies and procedures for system integrations that align with your organization’s:
Emergency Response and Crisis/Risk Communication Plan Review
Clients often have emergency response plans and crisis communication procedures in place. However, there are often regulatory requirements or resource limitations which necessitate emergency planning consulting review by an impartial third-party.
We will deploy our senior consultant on premise, to work with your team in reviewing plans, processes, and current security systems. Then, we formally document the scope and results of the review and highlight recommendations to enhance existing plans and processes. We ensure that emergency notification is timely, effective, and achieves desired outcomes.
System Configuration and Training
With more than 35 years experience in crisis, emergency, and risk communications, our consultants possess the expertise and experience to assist your organization in configuring your notification systems to deliver notifications and alerts. Additionally, CSERC3’s consultants also deliver training to communication system users and recipients, to ensure that your audience understands your plans and capabilities.
Information Security and Cyber-Security Program Maturity Assessments
Cyber-security is a vital pillar of national security. In this era, it is not enough to apply technical, physical, and administrative controls to support confidentiality, integrity, and availability of information systems. Increasingly, customers not only want to know how you secure systems and information, but also what an organization is doing to enhance capability and security levels over time, in a dynamic and ever-changing threat environment. Capability maturity assessments evaluate process area maturity with third-party assessments. Capability maturity assessment has become a requirement for the continuity of business in the current day.